Care & logistics
Shipping & returns.
Considered logistics, the same care we give the curation. Tracked worldwide shipping, duties handled, and a 30-day promise on every order.
Delivery
Where we ship
Currencies
Pay in your currency.
Checkout is offered in the following currencies, with duties and taxes prepaid for every supported region.
- GBP £
- EUR €
- USD $
- CAD $
Languages
Read in your language.
Our site, concierge and care team are available in seven languages — so the ritual feels familiar wherever you are.
- English
- French
- Spanish
- Italian
- Chinese
- Japanese
- Korean
The 30-day promise
Returns, simplified.
If a piece doesn't feel right, return any unopened product within 30 days of delivery for a full refund. Tools and accessories may be returned in their original packaging. We cover return shipping for UK, EU and US orders.
- 01Email care@quietbeauty.com with your order number.
- 02We send a prepaid label and collection slot within 24 hours.
- 03Refunds are processed within 5 working days of arrival.
Frequently asked
When will my order be dispatched?+
Orders placed before 14:00 GMT are packed and dispatched the same working day from our London atelier. Weekend orders leave on Monday.
Are taxes and duties included?+
For the UK, EU, US and Canada, all duties and import taxes are prepaid at checkout — the price you see is the price you pay. For other destinations, local duties may apply on arrival.
How are fragile items protected?+
Glass tools, ampoules and ceramics travel in custom moulded inserts inside our signature linen-wrapped boxes. Every parcel is fully insured in transit.
Can I return an opened product?+
For hygiene reasons, opened skincare and makeup cannot be returned unless faulty. Tools, accessories and unopened products may be returned within 30 days.
Need a hand?
Speak to our concierge.
Our team replies within four working hours, Monday to Saturday.